Privacy Policy
How we use your personal information
Riverview Hotel Kyoraku (hereinafter referred to as "this facility") may obtain and use information such as customer names, addresses, telephone numbers, and email addresses in order to perform business services.
This facility complies with laws and regulations regarding personal information, thoroughly recognizes the importance of protecting personal information and takes thorough measures to do so, and promotes the appropriate handling and protection of personal information.
Requests from customers to disclose, correct, delete, or suspend use of personal information held by this facility will be accepted at the designated counter and will be handled in good faith.
Purpose of collection and use of personal information
- To confirm reservations from customers regarding accommodation and other facilities' business.
- To provide necessary confirmation and notification from our facility.
- To promptly notify family members of a customer's sudden illness or other emergency.
- To deliver any items left behind after your stay.
- To investigate customer trends and use the information for sales purposes (analysis of gender ratio, age group, average usage amount, etc.).
- To cover cancellation fees and other compensation claims.
- To confirm personal information under administrative guidance.
- Other matters related to the above.
Disclosure and provision to third parties
Our facility will not disclose or provide personal information to third parties, except in the following cases where the information is provided to an external party as described in "Entrustment of personal information":
- When the customer has given their consent
- When disclosure or provision is made in a form that does not allow the identification of the individual, such as statistical data
- When disclosure or provision is required by law
- When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the customer's consent.
- When it is necessary to cooperate with the national or local government organizations in carrying out public affairs, and obtaining the customer's consent may impede the said affairs.
If a customer requests disclosure of their own information regarding personal data held by our facility, we will respond within a reasonable period and to a reasonable extent after verifying that the requester is the person in question.
Disclosure, correction and suspension of use
Regarding personal data held by our facility, if you wish to suspend use or delete your own information, we will suspend use or delete the information for a reasonable period and scope after verifying that you are the person making the request. Please understand that if we suspend use or delete
this information, we may not be able to provide the services you request. In addition, we may not be
able to comply with requests to suspend use or delete information held by us pursuant to applicable laws and regulations.
About the access analysis tool used
In order to improve our services, we use Google Analytics to analyze site access.
Google Analytics uses cookies to collect traffic data, and some user information such as IP addresses may be collected by Google.
This site uses cookies only for the purpose of analyzing site usage, creating reports for site operators, and providing other services. This function allows you to refuse collection by disabling cookies, so please check your browser settings. *Please rest assured that the cookies set by
this site do not contain your personal information (such as name, date of birth, phone number, email address, address, account number, etc.).
Continuous improvement of initiatives
Our facility strives to continually improve its efforts to protect personal information. Therefore, this policy may be changed without notice.
Contact point for inquiries regarding personal information
For questions or inquiries regarding personal information, please contact the following: Please note that we may need to verify your identity to the extent necessary to respond to your inquiry.
River View Hotel Kyouraku
Phone: 075-746-2200
Email: info@kyoto-kyouraku.com